Implementation Of Total Quality Management (TQM) At the Lovely Beauty Center Padang Clinic
Keywords:
Implementation, study qualitative, customers, empowerment employee, Total Quality ManagementAbstract
Objective from study is know Implementation Total Quality Management (TQM) in clinics Lovely Beauty Center Padang. Research used is study qualitative with method descriptive, with Informant study use technique purposive sampling, techniques collection data with observation, interview And documentation, Steps used data collection, data reduction, data presentation. Results in implementing Total Quality Management researcher uses 4 components like customer focus, cooperation team, training and education, as well exists engagement and empowerment employee. Clinic Lovely Beauty Centre implementing TQM focusing on customers that is serve customer with friendly and honest, Implementation TQM cooperation team at the Clinic Lovely Beauty Centre namely on things that are of a nature urgent just. Where are the employees requested For help work other fields that require, Clinic Lovely Beauty Centre implementing TQM education and training that is with conducting training and training seminars, and the lovely beauty clinic centre implement TQM engagement and empowerment employee on pickup decision.
References
Baihaqi, A., & Yasin, M. (2024). Konsep Total Quality Management (TQM) dan Implementasi Konsep Pendidikan. Jurnal Manajemen Pendidikan Islam, 02(01), 1–12. https://doi.org/10.57146/alwildan.v2i1.2033
Chairany, N., & Lestari, W. P. (2011). Pengaruh Total Quality Management Terhadap Kinerja Perusahaan Melalui Karyawan. Journal of Industrial Engineering Management, 2(1), 1–103.
Chen, C. K., Reyes, L., Dahlgaard, J., & Dahlgaard-Park, S. M. (2022). From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature. International Journal of Quality and Service Sciences, 14(2), 217–237. https://doi.org/10.1108/IJQSS-09-2021-0128
Deswita, K., Sudirman, H., & Widodo, S. (2021). Analisis Upaya Peningkatan Mutu Pelayanan dengan Penerapan Metode Total Quality Management (TQM) di RS X. Jurnal Penelitian Dan Pengembangan Kesehatan Masyarakat Indonesia, 2(1), 37–48. https://doi.org/10.15294/jppkmi.v2i1.47561
Fachrurozi, A. F. (2018). Implementasi Total Quality Management (TQM) Terhadap Kualitas Pelayanan di PT. Mitrabuana Citra Abadi (Ford Jogja ). In Jurnal Pendidikan Teknik Otomotif (Vol. 12, Issue 1).
Idris, D. A. (2019). Implementasi Total Quality Management (TQM) Dalam Meningkatkan Laba Perusahaan Pada Perusahaan Daerah Air Minum (PDAM) Kota Makassar. 1–85.
Ishikawa, Kaoru. (2005). Pengendalian Mutu Terpadu. Bandung: PT Remaja Rosdakarya
Khoiron, adhi kusumastuti & A. M. (n.d.). Metode Penelitian Kualitatif. http://repositorio.unan.edu.ni/2986/1/5624.pdf%0Ahttp://fiskal.kemenkeu.go.id/ejournal%0Ahttp://dx.doi.org/10.1016/j.cirp.2016.06.001%0Ahttp://dx.doi.org/10.1016/j.powtec.2016.12.055%0Ahttps://doi.org/10.1016/j.ijfatigue.2019.02.006%0Ahttps://doi.org/10.1
Maesaroh, I., & Purnama, S. (2021). Journal of Islamic Management Editorial Office: Analisis Total Quality Management (TQM) Dalam Manajemen Operasional di Intanaya Tour and Travel Cabang Surabaya. Journal of Islamic Management, 1(1), 43–54.
Mardiyyah, H. (2016). skripsi 4 Analisis Total Quality Management (TQM) dalam pemeriksaan kesehatan jamaah haji di puskesmas Piyungan Kabupaten Bantul tahun 2017. UIN Syarif Hidayatullah Jakarta.
Maryamah. (2013). Total Quality Management Dalam Konteks Pendidikan. Education, 18(1). https://doi.org/10.1177/001088049904000123
Moleong, L. J. 2010. Metodologi Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya.
Nazir, Moh. 2005. Metode Penelitian. Jakarta: Ghalia Indonesia.
Nasution, M.Nur. 2015. Manajemen Mutu Terpadu (Total Quality Management). Jakarta: Ghalia Indonesia.
Natha, Ketut Suardhika. (2008). Total Quality Management Sebagai Perangkat Manajemen Baru untuk Optimisasi. Buletin Study Ekonomi, Volume 13, Nomor 1, Tahun 2008
